Return Policy

RETURN POLICY

  • We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
  • All sale items and items purchased at a discount are FINAL SALE. For any questions, please contact hautestuffcustomercare@gmail.com. Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
  • All returns will be issued in the form of store credit.
  • If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.

 TO MAKE A RETURN

  • Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
  • Complete the return form on this page and include it inside all products you are returning.
  • Securely repackage your items in the package you received them in.
  • Enclose a copy of the receipt you received with your order and COMPLETED return form.
  • Please note that shipping and handling charges are not refundable. The cost of the return shipping will be the purchaser’s responsibility. Return shipping costs are currently not reimbursed by Haute Stuff.
Send Returns to:
Haute Stuff Returns Department
Order #_________________
911 Massey Tompkins Road
Baytown, TX 77521
 
REFUNDS & PROCESSING TIME

If your package arrives at Haute Stuff Returns Department within the 30-day timeline specified above, your store credit will be processed within one week from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place.

QUESTIONS/CONCERNS

If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact our warehouse immediately at hautestuffcustomercare@gmail.com

 *USEFUL RETURN TIPS*

  • Shoes scuff very easily on any hard surface. Always try on shoes on carpet.
  • Damaged items should be reported to customer service immediately (before returning package) to ensure your online credit or exchange is properly processed.

Thank you so much for shopping with us and we hope you love what you got! If you didn’t, let us help you figure out how to make that happen. We want you to feel your best in every #HSB purchase!